Last updated: July 2026. Please read these terms carefully before booking a service with HTM Cleanning Ltd.
By booking a service with HTM Cleanning Ltd, you agree to these Terms & Conditions in full. Please read them carefully before confirming any booking.
Quotes are based on information provided by the customer regarding property size, condition and scope of work. Final pricing may be adjusted if the property differs materially from the description given, and any change will be confirmed with you before work proceeds.
Bookings can be rescheduled or cancelled free of charge with at least 24 hours' notice. Cancellations made with less notice may incur a call-out charge to cover allocated staff time.
Customers are responsible for providing safe and reasonable access to the property at the agreed time. HTM Cleanning Ltd is not liable for delays caused by restricted access.
HTM Cleanning Ltd holds full public liability insurance. Any damage caused directly by our team's negligence during a booked service should be reported within 48 hours and will be assessed under our insurance policy.
If any element of a completed clean does not meet our documented checklist standard, customers should notify us within 24 hours of completion. We will return to correct the issue at no additional cost.
Residential and one-off bookings are payable on or before completion unless otherwise agreed. Commercial contracts are invoiced monthly under agreed payment terms set out in the service agreement.
These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these terms, contact info@htmcleanning.com.